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Answers to most commonly asked questions can be found by using our Technical Resource Center or by browsing our documentation library.

If you are having unexpected results with your data, email us at and be sure to to include the following: your contact information, instrument model, and serial number (found on the bottom of the instrument) and data files (as an attachment).

You can use the form below to submit a question to our technical support team. Questions received via email will be promptly addressed, generally within one business day, by a technical support specialist.

Technical support specialists are available by phone (9 a.m. – 5 p.m. EST) at 877-724-7690 (U.S. & Canada Only).

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